1. Shipping

International Shipping:

  • Shipping service in use is EMS. Packages will be trackable through EMS website. Shipping time varies from countries to countries and depends on customs but usually takes 3-5 business days to America and 2-4 business days to Asia, excluding holiday seasons. Almost all shipments will come directly from South Korea and will be packed very carefully. TX Keyboard is not responsible for any damages during transit.
  •  All orders shipped from South Korea will require signature. If you plan to leave the country around the time the product is dispatched, please submit a ticket to let us know and we will be happy to hold on to it and ship it during the time that you can receive the shipment.

US Shipping:

  • Some small parts will be stocked specifically for US customers to reduce the high shipping cost from Korea. The markup for each item is determined by the bulk shipping cost from Kin25 to Popkorn62 as well as each item's weight and size. Popkorn62 does not take any profits and only does this to help Kin25 as a friend. She also wishes to make TX keyboards more accessible to buyers in US and other parts of the world.
  • Small US items will be shipped via USPS First Class. Large items will be shipped via USPS Priority. Any orders over $150 will require signature.
  • PCBs will be shipped Priority. They're too big to be shipped First Class.

Untracked Shipping:

  • If you find some small parts that you want to order and do not live in the US, please drop a ticket to inquire about untracked shipping and we will try our best to accommodate your request :).

Handling time is 2-4 business days.

2. Returns

All sales are final. No returns or exchanges are accepted unless the problem originates from TX Keyboard's handling mistakes, please refer to FAQ section for more. B-stock products with any cosmetic imperfections will be clearly marked on the pictures of the product page to buyers make informed decisions.

3. Refunds

Group Buy can be delayed due to manufacturing errors or unforeseeable problems. TX Keyboard will communicate with you about the new shipping date and there will a cutoff date for you to cancel your order. You can proceed with your cancellation by submitting a ticket through the website support page. Refunds will go back to your Paypal.

If you want to cancel your order, as long as you submit a ticket before your order is shipped, I will process your refunds asap.


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