1. Shipping

International Shipping:

  • Shipping service in use is EMS. Packages will be trackable through EMS website or USPS website (only for US buyers). Shipping time varies from countries to countries and depends on customs but usually takes 3-5 business days to America and 2-4 business days to Asia, excluding holiday seasons. Almost all shipments will come directly from South Korea and will be packed very carefully. TX Keyboard is not responsible for any damages during transit.
  •  All orders shipped from South Korea will require signature. If you plan to leave the country around the time the product is dispatched, please submit a ticket to let us know and we will be happy to hold on to it and ship it during the time that you can receive the shipment.
  • Tracked KoreaPost is a little bit cheaper than EMS and can be tracked on AfterShip.

US Shipping:

  • Some small parts will be stocked specifically for US customers to save on the shipping time. Kin has improved the packaging and transit time from Korea so it is very easy and cheap to order straight from International articles. Thus, I would recommend you to use US articles only if you need these parts ASAP.
  • Small US items will be shipped via USPS First Class. Large items will be shipped via USPS Priority. Any orders over $150 will require signature.
  • We are not responsible for lost in transit if you choose Untracked shipping option.
  • PCBs will be shipped Priority. They're too big to be shipped First Class.

Untracked Shipping for international buyers:

  • Airmail option is available for switch film only. There is a $0.5 charge per product placed.
  • Untracked Air Parcel is also available for all small parts (LEDs, switch films, springs, etc.)

Handling time is 2-4 business days.

2. Returns

All sales are final. No returns or exchanges are accepted unless the problem originates from TX Keyboard's handling mistakes, please refer to FAQ section for more. B-stock products with any cosmetic imperfections will be clearly marked on the pictures of the product page for buyers to make informed decisions.

3. Refunds

Group Buy can be delayed due to manufacturing errors or unforeseeable problems. TX Keyboard will communicate with you about the new shipping date and there will a cutoff date for you to cancel your order. You can proceed with your cancellation by submitting a ticket through the website support page. Refunds will go back to your Paypal.

If you want to cancel your order, as long as you submit a ticket before your order is shipped, I will process your refunds ASAP. We understand buyer's remorse but please do not take advantage of our leniency on the matter.

 

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